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FAQ – Frequently Asked Questions

This page is a compilation of the most common and frequently asked questions (FAQ) about the excursions and tours provided by Caban Excursions – Roatan Culture & Highlights.

General FAQ

Do you offer private excursions?

YES. We have several options for private excursions. Contact us so we may help you plan your private excursion.

Do you only offer excursions to cruise ship passengers?

NO. We offer excursions to everyone! Although the majority of our guests are cruise ship passengers, we also accommodate independent travelers as well as locals.

I am travelling with a large group. Can you accomodate all of us?

YES. There are many Roatan excursions suitable for large groups and we have available different types of air conditioned vehicles according to the number of passengers visiting us.

Do you have special packages or promotions for groups?

YES. For groups of six people or more, we’ll customize your day in Roatan according to your interest and budget. Please call us at +504 9514-0000 or email us at info@cabanexcursions.com to help you plan something unforgettable.

Where can I leave a review?

We have our business listed on Trip Advisor. Find us as Caban Excursions. We appreciate your kind review.

Excursion Preparation FAQ

What items should I bring to my excursion?

We recommend to bring: hat, sunglasses, sunscreen, beach towel, camera, OFF Bug Spray, and anything excursion specific that is not provided to you.

Should I bring cash or credit card to the excursion?

YES. To be used on incidentals. In Roatan the US Dollar is used widely, as is the Honduran Lempira. Be aware that ripped or written dollar bills will not be accepted. Some establishments may not accept use of credit cards.

Will the excursion still operate if it’s raining?

YES. Roatan is not in the path of the big hurricanes, so we rarely get one; but we do get occasional rain showers that last few minutes. It’s rare the day that it rains full day non stop on our island. All of our tours operate rain or shine, we would never do anything if we stopped for a little rain!

Excursion Pickup FAQ

What time is excursion pickup?

Excursion pickup is at the time of arrival of your ship. Please disembark as soon as your your cruise reaches port and follow the port exit & meetup instructions emailed to you.

Where is the meeting point?

Your guide will meet you either at your cruise ship or within a short walking distance of the ship unless otherwise noted. When you finalize the booking for your excursion, your ticket will be sent to you via email with the following detailed tour guide meeting instructions corresponding to your arrival port:
Roatan Village meetup instructions
Mahogany Bay meetup instructions
If you are staying in a hotel or resort, we’ll meet you in the lobby.

What happens if we arrive early?

Please wait till 7:15AM local time to disembark, a Caban Excursions Representative will be waiting for your party at the meetup point.

What happens if the cruiseship arrives late?

Please disembark immediately and follow the port exit & meetup instructions sent to you.

What happens if the cruiseship changes its arrival date?

Don’t Worry! Your excursion date will be moved to the day your boat arrives. Please follow the port exit & meetup instructions upon arrival.

I don’t have a confirmation email.

Once you have booked your tour and we have received all of the necessary information from you, you will be emailed a confirmation with a voucher attached. The voucher is what you need to print and take with you, as it has the necessary information for our dispatcher to send you on the right excursion and besides contains your detailed meeting instructions.
If you have not received a confirmation email, please make sure that we have received all of the necessary information from you. If you have submitted information and still have not received a confirmation, please Contact Us.

If you have additional questions, feel free to let us know through our contact us page.


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